Policy - The Pin Prick | Enamel Pin Shop

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 1 - 3 business days
  • North America : 5 - 7 business days
  • Europe : 3 - 5 business days
  • Australia, New Zealand and Oceania : 5 - 7 business days
  • Asia Pacific : 5 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 0 hours of purchase

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Is your packaging discreet? How are your items described on customs labels?

Products are shipped in unmarked, plain padded envelopes, with a label stating the shipping name, address, and a return address.

If purchasing any of the rainbow pride accessories, there is NO mention of any LGBT content on the exterior of the package. Customs labels are filled with generic descriptions such as 'Metal Badges' or 'Fashion Accessories'.

If you require special shipping instructions, feel free to leave a note on your order during checkout.

What are your estimated shipping times given the COVID-19 pandemic?

Shipping to the UK: 2-3 working days (including Saturdays).
Shipping to Europe: 3-5 working days.
Shipping to the USA: 5-7 working days.
Everywhere else: 5-10 working days.

Due to COVID-19, fewer mail staff, international flights, and delivery slots are resulting in possible delays to mail. Currently, international mail is taking between 5-25 working days depending on the staffing capacity of local mail systems in the destination country.

Most mail to the USA is currently taking about 7-15 working days on average, depending on the local situation in each state.

I am currently reducing the number of trips to the post office in order to abide by social-distancing measures. Please see below for more information.

Where do you ship from?

London, UK!

Do you offer options for tracked shipping?

Yes. Tracked shipping is available as a shipping upgrade during checkout. Tracked shipping times may be faster than standard shipping, and new estimated delivery times are calculated during checkout.

Do you offer gift wrapping?

Yes. Gift wrapping is available during checkout under shipping upgrades. Gold metallic foil envelopes and gift boxes are available. Please check the listing descriptions for more details.

I think my package is lost/delayed. What can I do?

Sometimes things go wrong in the mail system, and items may be delayed. Unfortunately, I cannot be responsible for the delays caused by external postal services.

Within the UK, Royal Mail officially considers packages lost after 13 working days from postage. For Europe, this is after 25 working days. For the USA and the rest of the world, after 32 working days. If your package is lost, I will send replacement packages and guarantee their delivery to you.

If the mailing system is unreliable in your country, I would recommend upgrading to a tracked shipping service. Tracking is available as a shipping upgrade during checkout.

My item arrived damaged. Can I be sent a replacement?

Yes. Please message me with a photograph of the damaged items, and I will make arrangements to have replacements sent to you.

Are you able to arrange discounted wholesale/bulk orders?

Yes, wholesale orders can be arranged, with discounts corresponding to the number of pieces ordered. Please message for details.

How is COVID-19 affecting mail services?

Due to COVID-19, fewer mail staff, international flights, and delivery slots are resulting in possible delays to mail. Currently, international mail is taking between 5-25 working days depending on the staffing capacity of local mail systems in the destination country.

Most mail to the USA is currently taking about 7-15 working days on average, depending on the local situation in each state.

I am currently reducing the number of trips to the post office in order to abide by social-distancing measures. Mail is now dispatched once (sometimes twice) a week, typically on Mondays and either Thursday/Friday.

Please send a message if you require an urgent next-day dispatch, which can still be arranged on a case-by-case basis.

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