Are you able to arrange discounted wholesale/bulk orders?
Yes, wholesale orders can be arranged, with a discount corresponding to the number of pieces ordered. Please message for details.
What are your estimated shipping times given the COVID-19 pandemic?
Shipping to the UK: 2-3 working days (including Saturdays).
Shipping to Europe: 3-5 working days.
Shipping to the USA: 5-7 working days.
Everywhere else: 5-10 working days.
Due to COVID-19, fewer mail staff, international flights, and delivery slots are resulting in possible delays to mail. Currently, international mail is taking between 5-25 working days depending on the staffing capacity of local mail systems in the destination country.
Most mail to the USA is currently taking about 7-15 working days on average, depending on the local situation in each state.
I am currently reducing the number of trips to the post office in order to abide by social-distancing measures. Please see below for more information.
Where do you ship from?
London, UK!
Do you offer options for tracked shipping?
Yes. Tracked shipping is available as a shipping upgrade during checkout. Tracked shipping times may be faster than standard shipping, and new estimated delivery times are calculated during checkout.
Do you offer gift wrapping?
Yes. Gift wrapping is available during checkout under shipping upgrades. Gold metallic foil envelopes and gift boxes are available. Please check the listing descriptions for more details.
I think my package is lost/delayed. What can I do?
Sometimes things go wrong in the mail system, and items may be delayed. Unfortunately, I cannot be responsible for the delays caused by external postal services.
Within the UK, Royal Mail officially considers packages lost after 13 working days from postage. For Europe, this is after 25 working days. For the USA and the rest of the world, after 32 working days. If your package is lost, I will send replacement packages and guarantee their delivery to you.
If the mailing system is unreliable in your country, I would recommend upgrading to a tracked shipping service. Tracking is available as a shipping upgrade during checkout.
My item arrived damaged. Can I be sent a replacement?
Yes. Please message me with a photograph of the damaged items, and I will make arrangements to have replacements sent to you.
Is your packaging discreet? How are your items described on customs labels?
Products are shipped in unmarked padded envelopes, with a label stating the name, address, and a return address.
Customs labels are filled with generic descriptions such as ‘Metal Badges’ or ‘Fashion Accessories’.
If you require special shipping instructions, feel free to leave a note on your order during checkout.
How is COVID-19 affecting mail services?
Due to COVID-19, fewer mail staff, international flights, and delivery slots are resulting in possible delays to mail. Currently, international mail is taking between 5-25 working days depending on the staffing capacity of local mail systems in the destination country.
Most mail to the USA is currently taking about 7-15 working days on average, depending on the local situation in each state.
I am currently reducing the number of trips to the post office in order to abide by social-distancing measures. Mail is now dispatched once (sometimes twice) a week, typically on Mondays and either Thursday/Friday.
